Privacy Policy

Effective Date: April 3, 2026  |  Last Updated: April 3, 2026

1. Introduction and Who We Are

Welcome to Imos Pizza. We operate the website located at chick-imos.rest and provide food ordering and related services to our customers throughout the United States. We are committed to protecting your privacy and handling your personal information with transparency, integrity, and respect.

This Privacy Policy applies to all individuals who:

• Visit or browse our website at chick-imos.rest
• Create an account or register with our platform
• Place food orders online or through any digital channel we operate
• Subscribe to our newsletters, promotions, or loyalty programs
• Contact us via email, phone, or any other communication channel
• Interact with us on social media platforms

Our contact information for all privacy-related matters is as follows:

We encourage you to contact us with any questions, concerns, or requests related to this Privacy Policy at any time by emailing us at [email protected].

2. Applicable Laws and Legal Framework

As a business operating in the United States and serving customers across the country, we comply with all applicable federal and state privacy laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act) — which prohibits unfair or deceptive practices in commerce, including the mishandling of consumer data.
• The California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA) — which grant California residents specific rights over their personal information.
• CAN-SPAM Act — which governs commercial email communications and gives recipients the right to opt out of receiving marketing messages.
• Children's Online Privacy Protection Act (COPPA) — which restricts the collection of personal information from children under the age of 13.
• Other applicable state privacy laws, including those enacted in Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and other states where such laws are in effect.

We continuously monitor changes in privacy legislation and update our practices accordingly to remain compliant with evolving requirements across the United States.

3. Information We Collect

We collect various categories of personal information depending on how you interact with us. Below is a comprehensive breakdown of the types of data we gather.

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect the following identifying information:

• Full name
• Email address
• Phone number
• Billing and delivery addresses (including street address, city, state, and ZIP code)
• Date of birth (when required for age verification or promotions)
• Username and password (for registered account holders)
• Profile photo (if voluntarily uploaded)

3.2 Payment and Financial Information

When you make a purchase through our website, we collect payment-related information. Please note that we do not store full credit or debit card numbers on our servers. All payment processing is handled through PCI-DSS-compliant third-party payment processors. We may collect and retain:

• Last four digits of your payment card
• Payment card type (e.g., Visa, Mastercard)
• Billing address associated with your payment method
• Transaction history and order details
• Payment confirmation numbers and receipts

3.3 Order and Transaction Data

Each time you place an order with us, we collect and retain records of:

• Items ordered, quantities, and customizations
• Order timestamps and delivery times
• Order totals, discounts applied, and promo codes used
• Delivery instructions and special requests
• Order history across all sessions

3.4 Usage Data and Website Analytics

When you visit chick-imos.rest, we automatically collect certain technical and behavioral data, including:

• IP address
• Browser type and version
• Operating system and device type
• Referring URLs (the website you came from before visiting ours)
• Pages visited, time spent on each page, and click-through behavior
• Search queries entered on our website
• Date and time of your visit
• Error logs and performance data

3.5 Device Information

We may collect information about the device you use to access our services, including:

• Device model and manufacturer
• Unique device identifiers (such as advertising IDs)
• Mobile carrier information
• Screen resolution and language settings
• Time zone settings

3.6 Location Data

To facilitate food delivery and provide accurate service availability, we may collect:

• Delivery address provided during checkout
• Approximate geographic location derived from your IP address
• Precise GPS location (only if you grant explicit permission through your browser or mobile device settings)

3.7 Communications and User-Generated Content

When you communicate with us or engage with our platforms, we may collect:

• Messages sent to our customer support team via email or contact forms
• Reviews, ratings, and feedback you submit about our food and services
• Responses to surveys or questionnaires
• Comments or posts made on our social media pages
• Contest entries or promotional submissions

3.8 Cookie and Tracking Technology Data

Our website uses cookies, web beacons, pixels, and similar tracking technologies to enhance user experience and gather analytics. For detailed information, please refer to Section 9 of this policy regarding our Cookie Usage. Data collected through these technologies may include session identifiers, preferences, browsing patterns, and advertising interaction data.

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. We never sell your personal information to third parties for their own marketing purposes without your explicit consent. The specific purposes for which we use your data include:

4.1 Providing and Managing Services

• Processing and fulfilling your food orders
• Creating and maintaining your customer account
• Coordinating delivery logistics and communicating order status
• Handling payment processing and issuing receipts
• Facilitating customer support and resolving complaints or disputes
• Enabling account login and authentication

4.2 Personalization and Enhanced User Experience

• Remembering your preferences, saved addresses, and favorite menu items
• Personalizing menu recommendations based on your order history
• Displaying content relevant to your location
• Customizing promotional offers based on your purchasing behavior

4.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers (with your consent where required)
• Notifying you about new menu items, limited-time deals, and seasonal promotions
• Administering loyalty programs, contests, and sweepstakes
• Retargeting you with relevant advertisements on third-party platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

4.4 Analytics and Business Intelligence

• Analyzing website traffic, usage patterns, and customer behavior
• Measuring the effectiveness of our marketing campaigns
• Conducting market research and trend analysis
• Improving our menu offerings, website functionality, and overall service quality
• Generating internal business reports and forecasts

4.5 Legal, Safety, and Compliance Purposes

• Complying with applicable laws, regulations, and legal obligations
• Responding to lawful requests from governmental or regulatory authorities
• Investigating and preventing fraud, unauthorized access, and other illegal activities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of our company, customers, and the public

5. How We Share Your Information

We may share your personal information with third parties under specific, limited circumstances as described below. We do not sell, rent, or trade your personal data to third parties for their own independent marketing purposes.

5.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to assist us in operating our website and delivering our services. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to protect your data. They include:

• Payment processors — to securely handle credit card transactions
• Delivery logistics providers — to coordinate and execute food deliveries
• Cloud hosting and infrastructure providers — to host our website and store data
• Email marketing platforms — to send promotional communications
• Analytics providers — such as Google Analytics, to help us understand website usage
• Customer support tools — to manage and respond to customer inquiries
• Advertising networks — to deliver targeted advertisements on our behalf

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

• Compliance with court orders, subpoenas, or other judicial processes
• Responding to requests from law enforcement agencies or governmental authorities
• Fulfilling reporting obligations under federal or state law
• Protecting our legal rights or defending against legal claims

5.3 Business Transfers

In the event that Imos Pizza undergoes a merger, acquisition, sale of assets, restructuring, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website prior to your information being transferred and becoming subject to a different privacy policy.

5.4 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so, such as when participating in joint promotions or partner programs.

6. Data Security Measures

We take the security of your personal information seriously and implement a comprehensive range of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, and destruction.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) and Transport Layer Security (TLS) protocols.
• Encrypted Data Storage: Sensitive data, including passwords and payment-related information, is stored using strong encryption algorithms.
• Firewalls and Intrusion Detection: We employ firewalls and intrusion detection systems to monitor and block unauthorized access to our servers.
• Secure Access Controls: Access to personal data is restricted to authorized personnel only, using role-based access control mechanisms.
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans to identify and remediate potential weaknesses.

6.2 Administrative Safeguards

• Employee training on data privacy and security best practices
• Confidentiality agreements with all employees and contractors who handle personal data
• Strict internal policies governing data access, handling, and disposal
• Incident response procedures for promptly addressing data breaches

6.3 Data Breach Response

In the unlikely event of a data breach that affects your personal information, we will notify you promptly in accordance with applicable state breach notification laws. Notification will be provided via email and/or a prominent notice on our website, and will include details about the nature of the breach, the information affected, and steps you can take to protect yourself.

7. Your Privacy Rights

Depending on your state of residence, you may have specific legal rights regarding your personal information. We are committed to honoring these rights and provide mechanisms for you to exercise them.

7.1 Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the purposes for which it is used, and the third parties with whom it is shared.
• Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., where retention is necessary for legal compliance or completing a transaction).
• Right to Correct: Under the CPRA, you have the right to request correction of inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to only what is necessary to provide the requested service.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny services, charge different prices, or provide a lower quality of service because you exercised your rights.
• Right to Data Portability: You have the right to receive your personal information in a portable, readily usable format.

7.2 Rights for Residents of Other States

Residents of Virginia, Colorado, Connecticut, and other states with comprehensive privacy legislation may also have rights similar to those listed above, including rights to access, correct, delete, and port their personal data, as well as the right to opt out of targeted advertising and profiling. We honor these rights in accordance with the applicable laws of your state of residence.

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request to us using one of the following methods:

• Email: [email protected]
• Website: chick-imos.rest

When submitting a request, please provide sufficient information to allow us to verify your identity, including your name, email address associated with your account, and a description of your request. We will respond to verifiable requests within 45 days of receipt. If we need additional time, we will inform you of the reason and extension period (up to an additional 45 days).

You may designate an authorized agent to make requests on your behalf. Authorized agents must provide written proof of authorization, and we may still require you to verify your identity directly with us.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention practices are as follows:

After the applicable retention period expires, we securely delete or anonymize your personal information so that it can no longer be associated with you.

9. Cookie Usage

Our website, chick-imos.rest, uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

9.1 Types of Cookies We Use

• Essential Cookies: These are necessary for the website to function properly and cannot be disabled. They include session cookies for maintaining your login state and shopping cart.
• Analytics Cookies: These help us understand how visitors interact with our website by collecting anonymous usage data. We use tools such as Google Analytics for this purpose.
• Functional Cookies: These remember your preferences (such as saved addresses and language settings) to provide a more personalized experience.
• Marketing and Advertising Cookies: These track your browsing habits across websites to enable us to deliver targeted advertisements that are relevant to your interests.

9.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when cookies are being set. Please note that disabling certain cookies may affect the functionality of our website.

You may also opt out of interest-based advertising by visiting:

• Digital Advertising Alliance (DAA) Opt-Out
• Network Advertising Initiative (NAI) Opt-Out

For more detailed information about our use of cookies, please refer to our full Cookie Policy, which is available on our website at chick-imos.rest.

10. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA) and our general commitment to protecting minors, we do not knowingly solicit, collect, or use personal information from children under the age of 13. If you are under the age of 18, you are not permitted to use our website or services, create an account, or submit any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you believe that a child under the age of 18 has provided us with personal information, please contact us immediately at [email protected] so we can investigate and take appropriate action.

Parents and guardians who wish to review, request deletion of, or refuse further collection of their child's personal information may contact us using the contact details provided in this policy.

11. International Data Transfers

Imos Pizza is based in the United States, and all data collected through our website is primarily processed and stored within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and services, you consent to the transfer of your information to the United States and to the processing of your data in accordance with this Privacy Policy and applicable U.S. laws.

We take appropriate contractual and technical measures to ensure that any international transfer of personal data is handled securely and in compliance with applicable legal requirements. If you have questions about international data transfers, please contact us at [email protected].

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Imos Pizza. We are not responsible for the privacy practices of these third parties, and this Privacy Policy does not apply to their websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Third-party services that may be integrated into our website include but are not limited to:

• Social media platforms (e.g., Facebook, Instagram, Twitter/X)
• Third-party payment gateways
• Google Maps and location services
• Customer review platforms
• Online advertising networks

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity to be tracked. Currently, there is no universally accepted standard for responding to DNT signals, and our website does not alter its data collection and use practices in response to DNT signals. However, you can manage your tracking preferences through our cookie settings and the opt-out mechanisms described in Section 9 of this policy.

14. Your Choices and Opt-Out Options

We respect your right to make choices about how your personal information is used. You have the following options available to you:

• Marketing Emails: You can opt out of receiving promotional emails by clicking the "unsubscribe" link at the bottom of any marketing message. Note that you may still receive transactional or service-related emails.
• SMS Marketing: If you have opted into SMS marketing, you can opt out by replying "STOP" to any marketing text message.
• Account Deletion: You can request the deletion of your account and associated personal data by emailing us at [email protected].
• Cookie Preferences: You can manage or withdraw your consent to non-essential cookies through your browser settings or our cookie management tool.
• Targeted Advertising: You can opt out of interest-based advertising through the DAA and NAI opt-out tools referenced in Section 9.
• Location Data: You can disable location tracking by adjusting your device or browser settings to deny location access.

15. How to File a Complaint

We are committed to resolving any privacy-related concerns you may have. If you believe we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so we can address your concerns directly.

15.1 Contact Us Directly

You may submit privacy complaints or concerns to us through the following channels:

• Email: [email protected]
• Website: chick-imos.rest

We will acknowledge receipt of your complaint within 5 business days and work to resolve the matter within 30 days. Where more time is needed, we will keep you informed of our progress.

15.2 Filing a Complaint with a Data Protection Authority

If you are not satisfied with our response to your privacy complaint, or if you believe your rights under applicable law have been violated, you have the right to lodge a complaint with the appropriate regulatory authority. In the United States, the following agencies oversee consumer privacy and data protection:

• Federal Trade Commission (FTC) — The primary federal agency responsible for protecting consumers from unfair or deceptive business practices, including privacy violations.
  Website: www.ftc.gov
  Consumer Reporting: reportfraud.ftc.gov
• California Privacy Protection Agency (CPPA) — For California residents, this agency enforces the CCPA/CPRA.
  Website: cppa.ca.gov
• State Attorney General Offices — Residents of other states may file complaints with their state's Attorney General office, which typically oversees consumer protection and privacy enforcement.

16. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or applicable privacy laws. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on our website at chick-imos.rest with a new "Last Updated" date
• Sending an email notification to registered users (where material changes affect how we use your data)
• Displaying a prominent notice on our website homepage for a reasonable period following the update

Your continued use of our website and services following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

17. Contact Information for Privacy Inquiries

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are dedicated to addressing your privacy inquiries promptly and thoroughly.

Our privacy team is available to respond to your inquiries during regular business hours. We are committed to working with you to resolve any concerns in a timely and satisfactory manner.